FAQs – General

Here are some general questions about the app.

Q: Flick is covering other stuff on my computer, how do I temporarily hide it?
On Mac, press Cmd+Ctrl+H on the keyboard. On Windows, press Ctrl+Alt+H. Alternatively, you can click a blank space on the Flicktop.

Q: Where can I download the app?
To download the app, visit getflick.io or search the iOS, Mac, Android or Windows Phone app stores.

Q: I installed the app on my Mac or PC and nothing appears
Flick for Windows, Linux and Mac runs as a background service, and is only visible on your screen when there is a file on your “Flicktop”. To add a file to your Flicktop, drag and drop a file to the top of your screen. You should see a (+) sign when you can let go. The Flicktop will also appear when a file is flicked to you. You can also bring it up with the hotkey Cmd+Ctrl+H on Mac or Ctrl+Alt+H on Windows.

Q: The app is frozen on Windows, and right-clicking the Flick icon in the tray does nothing
Our first version of Flick for Windows used Java. We have since released a new version that runs natively on Windows. If you are experiencing this problem, please make sure you have the latest version from getflick.io.

If you are still experiencing problems, please contact us on flickus@getflick.io.

Q: On Mac, some menu items in other apps are greyed out when Flick is running
Flick uses the top 2 pixels of the screen for mouse events, such as detecting a file drop. If you click right at the top of the screen (the top 2 pixels), your current app’s window will become unfocused (notice the red, yellow, green buttons become grey). To fix, simply click on that app’s window to refocus it, and then use the menu.

42 thoughts on “FAQs – General

  1. I have installed the app on 3 windows machines and they are not detecting each other. I have tried disabling anti viruses, adding exceptions to firewall rules, and everything I could think of, but no joy. The app runs just fine and I can add things to the flicktop. Any advice?

    • Hi nutcrack3r, can you run these commands in a command prompt while the app is running on all the devices and send us the output?

      ipconfig
      java -version
      dns-sd -B _flicksvc._tcp.

  2. ipconfig:
    [redacted]

    java -version:
    java version “1.7.0_09”
    Java(TM) SE Runtime Environment (build 1.7.0_09-b05)
    Java HotSpot(TM) 64-Bit Server VM (build 23.5-b02, mixed mode)

    dns-sd -B _flicksvc._tcp.:
    ‘dns-sd’ is not recognized as an internal or external command,
    operable program or batch file.

    I tried some variations on the last command, such as dns -sd -B _flicksvc._tcp. and dns-sd -B _flicksvc._tcp and dns -sd -B _flicksvc._tcp, all giving the same result.

    • Hi, I noticed that the version on Java on your computers are different. Can you try the instructions on the question “The app is frozen on Windows, and right-clicking the Flick icon in the tray does nothing” above on all the computers?

  3. Here is the next one:

    [redacted]

    java version “1.6.0_17”
    Java(TM) SE Runtime Environment (build 1.6.0_17-b04)
    Java HotSpot(TM) 64-Bit Server VM (build 14.3-b01, mixed mode)

    Soz for it being so messy. Gmail broke it when ctrl+c, ctrl+v’ing it

  4. I have tried that and that is the versions it gives me. I have reinstalled java on both and rebooted as well. if I use online javatester.org it gives me the same version on both pc’s(Java Version 1.7.0_21 from Oracle Corporation)

    • Do you have more than one network connection on one of the computers? The first one you posted is showing 2 IPs… If you do, can you try disabling all network connections except for the one your network is on and then restarting the app?

  5. I have tried that and removed the second address from the one machine. I also checked that the wireless AP is allowing multicast traffic. I also removed java and flick off both machines, restarted and tried again, still no joy.

  6. One question. One PC is on wireless and the other on LAN. Would that have any effect? Both are on the same subnet and physical network though(no routers in between).
    Connection between the pc’s looks like this:
    laptop—wireless—Access Point—cable—switch—cable—switch—cable—pc
    Both switches are dumb switches.

    • There shouldn’t be any problem with that… Can you check if it works between two devices that are both on WiFi? Or on a computer connected directly to the access point…

  7. I have Flick on my iPhone 4s, my wife’s iPhone 4, iPad, and MacBook Pro. When we turn Flick on, on all devices, the iPhones and iPad only detect and connect with the MacBook and not with one another. If I try to connect just the iPhones and MacBook, both phones connect with the MacBook, but not with eachother. Any thoughts/solutions?

    • Oh, and by the way, when Flick is turned off on the MacBook, the iPhones connect with one another, no problem, but it’s seems when Flick is turned on, on the MBP, the phones can’t connect with one another.

      • Hi, have you checked that all the devices are connecting to the same WiFi access point, and that the MacBook isn’t creating a wireless network or sharing internet?

      • Hi, I have to reply to my own comment, because I am unable to reply to yours. Hopefully, you will see this. But yes, all devices are connecting to the same WiFi access point, and no, my MacBook isn’t creating a wireless network or sharing internet. In fact, I’ve never turned these options on before, and I double checked, just to make sure. Any other possibilities?

  8. I’m trying the “open in” function in the Folder Plus and it worked fine for an Excel file, but I can’t see Flick in the options for a PDF file. How can I flick a PDF file?

    • Hi, sometimes there are too many apps in the list and it needs to be scrolled, have you checked that it isn’t hidden behind any other apps?

    • Hi, yes you can, any type of file can be sent, and on your iPhone you will have the option to then open it in other apps or view it if it’s a supported type.

      • ok, thanks for confirming. Now, I tried and I cannot see the pics I sent on my iphone. How do I know they have indeed been transfered, and where can I find them?

    • Once you’ve received an image in Flick and tapped it and pressed Save in the menu, it should appear in your camera roll under the Photos app on your iPhone.

      • useful info thanks. nevertheless, when I select a pic or document from my PC, and that I Flick it to the target bar, how does it transfer to my iphone? I don t quit understand the steps to follow. Sorry!

    • It should work both ways. on the PC, drag a file to the top of the screen, that should create a “+” Release the file, it is then on the flicktop. The connected devices should now be visible at the top of the screen. Select the device you want to flick to by clicking on it. Now drag the file to the device and it should send.
      You should see it appear instantly on your phone…

      • Hi, can you check that Flick is running correctly: right-click the tray icon in the bottom right, and select About… If you see the about message, then it’s running correctly. If not, try killing Flick in the task manager (javaw.exe) and starting Flick again…

  9. Greetings,
    I have Flick on an iPad and on a Mac running OS10.7.5. The connection is made and I can flick items from the iPad to the Mac. Unfortunately, when I flick an item from the Mac to the iPad it appears back on the Mac (as if it came from another device) and not on the iPad?

    • Hi, have you clicked the target device in the target bar at the top on the Mac before flicking? It should turn light blue once it’s selected…

  10. Hallo,
    on Android Flick is not saving the photos in Galry but in nowhere. There is no chance to put the Photos in to the Galery to the camera photos. Could you fix this?!

    • Hi, currently the Android app saves to the Download folder. We are looking at adding photos and videos to the Gallery in a future update…

  11. Hi, I have installed Flick on my PC (Windows 7) and it installed successfully (I think). When I try to open it from my start menu, nothing happens at all. It doesn’t appear in my task manager or anything. Can you help?

    • Hi, see “Q: I installed the app on my Mac or PC and nothing appears” under General. Also, it shows up in task manager on Windows as “javaw.exe”.

  12. I had hoped that this would allow me to pass contact data similar to what was available on Palm. Telephone number and other pertanate data was not transferable.

    • Hi, what system are you using? The iOS and Android versions should allow you to send and receive contacts, and the Mac and PC versions currently receive only (you can manually flick a .vcf file)…

  13. I have Flick on my PC. How can I broadcast something to multiple devices connected at the same time? I can only get it to broadcast from my iPads to my PC, not from my PC to anyone else?

    • Hi, currently the desktop version of Flick doesn’t support broadcast, but we are working to include it in the next version…

  14. Hi. I installed Flick on an Android mobile and on a Windows 7 Laptop. Both are on the same WiFi, I updated Java on the Win 7 before installing Flick. But nothing happens. I see the Flick icon in the status bar or the Win 7 machine, but there Is no Window or any functionality that is added. I can open images in flick App on the Android, but can do nothing with it – no connection is shown. Windows did not even ask me for a name for the device or ask me to search for other devices.

    Am I doing something wrong?

    • Hi, we recently released a new version of Flick for Windows which doesn’t use Java any more (version 2.0.1.1 is the current latest). Please try re-install the Windows version of Flick from http://getflick.io (the download button is at the top of the page), restart and then right-click the tray icon and click About, and check that it’s the latest version…

      Also, the Windows Flick will use your device’s name, so you don’t need to enter a name when installing Flick for Windows.

      • I tried this. it has now version 2.0.1.1.beta. But I did not find an option how to uninstall the old flick version.
        If I drag a image to the top, the flick desktop appears, but it says scanning for devices – on android it just shows no devices anywhere. I added a rule to the windows firewall to allow flick access in all three network setups.

      • Is your WiFi network a private network? Flick requires multicast to be enabled on your network or router in order to find other devices, and public networks usually have this disabled… Also, can you send a support email from the Android app, so we can see what version of Android is being used? (press the settings icon and then Feedback & Suggestions). Another thing to look for, is if you right-click the Flick tray icon on Windows, and then open the Help menu. If Flick has detected any problems, you can see them there…

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